Return & Cancellation

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  1. All Products ordered from the Website (www.sonasonline.com) and successfully delivered to the User may be returned to the Seller in accordance with the terms contained in the respective policy and as per the instances below.
    • If the item received defective or not as described.
    • If the size or color is not as selected
    • If wrong item is being sent.
    • Missing pieces or less quantity.
  2. However no Products will be accepted by the www.sonasonline.com .if (a) the Products have been damaged by the User (b) if there is a change in the quality, quantity or other characteristics of the Product (c) if as per www.sonasonline.com . the product returned is not the Product that was delivered (d) any other circumstances that the Website may notify or deem appropriate from time to time.
  3. In case of returns:
    • Return should be initiated within 7 days of order delivery after informing customer service.
    • The tags on the product should be intact.
    • The item needs to be returned along with the original packaging.
  4. The product must be in its original condition, unused and in its original packaging. As soon as customer returns their items to us and its received in our system.
  5. we do not refund any freight or shipping charges.
  6. In case of any discrepancy in the status of reverse pick up of a Product, (where the Users claims the Product has been returned, while our system suggests otherwise) refund will be initiated only if the Users successfully furnishes slip given at the time of the pick-up.
  7. www.sonasonline.com .will not be liable for the products returned by mistake. In circumstances where a product not belonging to www.sonasonline.com .is returned by mistake, www.sonasonline.com .is not accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.